Refund Policy

Last Updated: December 09, 2025 

Visit our website: www.albarakatksa.com

1. Introduction

Royal Shop ("we," "us," or "our") is committed to ensuring customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please read this policy carefully before making a purchase.

2. General Refund Principles

We strive to provide high-quality products and services. However, if you are not satisfied with your purchase, we offer refunds under certain conditions:

  • Refund requests must be submitted within the specified timeframe
  • Products must be in original condition unless otherwise stated
  • Services must not have been substantially utilized
  • Digital products may have different refund conditions
  • Refunds are issued using the original payment method

3. Refund Eligibility Timeframes

The following timeframes apply for refund requests:

  • Physical Products: 30 days from date of delivery
  • Digital Products: 7 days from date of purchase
  • Services: 14 days from date of service commencement

4. Non-Refundable Items

The following items are generally not eligible for refunds:

  • Customised or personalised products
  • Digital products that have been downloaded or accessed
  • Services that have been fully or substantially rendered
  • Gift cards or store credits
  • Products marked as "final sale" or "non-refundable"
  • Products damaged due to customer negligence
  • Shipping and handling charges (unless the return is due to our error)
  • Any Subscription Purchased on our site

5. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service team within the eligible timeframe
  2. Provide your order number and purchase details
  3. Explain the reason for your refund request
  4. Provide any requested documentation or evidence
  5. Wait for our assessment and response
  6. If approved, follow the return instructions provided

6. Return Conditions for Physical Products

For physical products to be eligible for a refund:

  • Items must be unused and in original packaging
  • All tags and labels must be intact
  • Accessories and free gifts must be included
  • The item must not show signs of wear or damage
  • Original receipt or proof of purchase must be provided

7. Digital Products Refund Conditions

For digital products and software:

  • Refunds may be considered if the product is defective or not as described
  • Technical compatibility issues may qualify for refund
  • Once downloaded or accessed, digital products are typically non-refundable
  • Subscription cancellations follow the subscription terms

8. Service Cancellations and Refunds

For services:

  • Cancellations made before service commencement may receive full refunds
  • Partial refunds may be issued for partially completed services
  • No refunds for services substantially or fully completed
  • Setup fees and one-time charges may be non-refundable

9. Refund Processing Time

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 7-14 business days
  • The time for the refund to appear in your account depends on your payment provider
  • Credit card refunds typically take 5-10 business days
  • Bank transfers may take 7-14 business days
  • Digital wallet refunds are usually fastest, within 2-5 business days

10. Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. Contact your bank - there may be processing delays
  4. If you've done all of this and still haven't received your refund, contact us

11. Exchanges

We may offer exchanges instead of refunds for:

  • Defective or damaged products
  • Wrong items shipped
  • Sizing issues (where applicable)
  • Color or model preferences (subject to availability)

12. Shipping Costs for Returns

Return shipping costs:

  • Customer pays return shipping unless the return is due to our error
  • Original shipping charges are non-refundable
  • We may provide prepaid return labels for defective items
  • International returns may have additional restrictions and costs

13. Refund Denials

We reserve the right to deny refunds for:

  • Requests made outside the eligible timeframe
  • Items not in original condition
  • Products missing parts or accessories
  • Digital products that have been downloaded or accessed
  • Services that have been substantially utilized
  • Suspected fraudulent activity
  • Multiple refund requests from the same customer

14. Special Circumstances

14.1 Defective Products

If you receive a defective product:

  • Contact us immediately with photos/video evidence
  • We may offer replacement, repair, or refund
  • Shipping costs for replacements are covered by us

14.2 Wrong Items Received

If you receive the wrong item:

  • Contact us within 7 days of delivery
  • Provide photos of what you received
  • We will arrange return shipping at our expense
  • Correct item will be shipped immediately

15. Cancellation Policy

For cancellations:

  • Orders can be cancelled within 24 hours of placement
  • Once an order is processed, regular refund terms apply
  • Custom orders may have different cancellation terms
  • Services can be cancelled before commencement

16. Dispute Resolution

If you disagree with our refund decision:

  1. Contact us with additional information or evidence
  2. We will review your case again
  3. If still unresolved, we may involve a third-party mediator
  4. Legal action is a last resort for both parties

17. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. Changes become effective when posted. For material changes, we may provide additional notice.

18. Contact Us for Refund Requests

To initiate a refund request or for refund-related inquiries:

Please include in your refund request:

  • Order number
  • Purchase date
  • Product/service details
  • Reason for refund request
  • Any supporting documentation